The multi-language feature is available in professional plans only and allows you to communicate with clients in a variety of languages via emails, text messages and handwritten cards. You can assign a preferred language to each client in your account and Rocket Referrals will automatically personalize communications based on this designation.

In this article, we'll explain what languages are available, how to assign a language to a template and how to match a language to a particular contact.

About the multi-language feature.

Email and text languages
English will be used as the default language for email communications. Other available languages include:

Spanish
German
Czech
Polish
Italian
Danish
Dutch
Filipino
French
Haitian Creole
Portuguese
Russian
Slovak
Slovenian
Swedish
Ukrainian

Handwritten-card languages
At this time, the handwriting styles Nikola Tesla, Dan Jurgens, Billy Graham and Amelia Earhart are available for:

German
Spanish
Haitian Creole
Portuguese

If you need additional handwriting styles, email us at help@rocketreferrals.com and request the language and preferred style.


How to set up a new language in your account.

Click Settings on the left-nav menu.




Under Communications, click the Languages button.


Select Add Language.




Use the drop-down menu to select a language and turn on the Active switch.

The Identifier field is where you can set a designation to the specific language. It allows you to customize communications based on each clients' preferred language.




If you have an integration with QQ Catalyst, here's how to set a preferred language and identifier.




How to assign a language to a communication template.

Rocket Referrals uses Google Translate to give you a head start, but we recommend you either edit the template yourself or have a professional do so. We currently have professional translations available in Spanish and Portuguese. If you'd like to use these templates, email us at help@rocketreferrals.com and we'll have them custom imported to your account.

Click Settings on the left-nav menu.




Under Communications, click the Configure button.


Under options, click the menu icon (...) for the communication you'd like to edit and select Template.


Again, click the menu icon beside the template you'd like to change and select edit.


Under Missing Translations, select the language translation you'd like to use.



Once the missing translation language has been selected the email, text message or card will appear translated. While this default Google translation is a good starting point, no automated translation is perfect nor is it intended to replace human translators. We recommend you review the translation and correct as needed.

When you are happy with the translated text, press Save.

Once the language is active and the template is translated, you may now go and specify languages for each contact. This can be done during the import process, as shown above.

How to match a language to a contact manually.

Using the top-right search bar, look for and select the customer for whom you'd like to match a language.




Click Edit.


Select the preferred language from the Language drop-down menu and click Save.