Getting your Invalid Emails and Mailing Address report

Rocket Referrals will run each of your customer's mailing address past the USPS  to validate them. We run these mailing addresses to make sure they are correct so the system doesn't send cards to none existing mailing addresses. 

There are two ways to know if there are email addresses that are invalid in your Rocket Referrals account. 

Enter the Setup Tab and scroll down to Reports/Downloads

Click Invalid Contact Emails and Mailing Address

Clicking the link will send an email to your inbox with a download link for the file.

Interpreting your report

The error is located in Column A
The reason the error occurred is located in Column B

Reasons for an invalid address:

Address not Found: The email address was not found in the USPS data base. 

Address is marked invalid by U.S Postal Service: The USPS has marked the address as invalid for a a few different reasons. The address may not be entered a little differently from what is in the USPS database. 

Building/House number is invalid or missing: The address that is entered is picked without a house number or building/apartment number. 

Address marked vacant by U.S. Postal Service: The address that was provided is marked as vacant by the USPS. 

Suite range invalid: The suite number provided doesn't exist for this address.

Suite required: The address was provided is missing a suite number from it. This may be an issue with an apartment complex or townhomes.    
Street number invalid: The street number that is provided is invalid. This could happen if the number is incorrect or cannot be found.

Unknown street: The street name that was provided is invalid. This could happen if the street name is spelled incorrectly or cannot be found.

Directionals or suffix invalid: The suffix or the directional that was provided within the address is invalid. This could happen  
Box number invalid: The PO Box that was entered was invalid. This can be caused if the PO box is entered incorrectly and the USPS cannot find a matching box.
Zip code invalid: The zip code that was provided was invalid. This could happen if there is a digit that is off or missing.
Private mailbox required: The address that is provided is a PO Box address, however the PO box is missing.

Multiple address match: This can happen if there are multiple addresses  that are listed with the USPS.

Street number required: The street number is missing from the rest of the address.

Alternative way of viewing invalid addresses

Enter the Communications tab

If there is a red error sign under the Scheduled folder that means the system has recently tried to send a card to a customer and the mailing address was flagged with an error and was not able to be sent out.

Select the Scheduled Folder

Use the Errors filter to select to see Only Errors

Hover over "Can't Send" and an error message will be displayed.

One important thing to remember is that Rocket Referrals is not responsible for putting errors on these communications and stopping them from going out. We use the USPS to make sure all mailing addresses are correct within your account. Here are a few steps you can take to correct a mailing address if it has an error: 

Make sure the address is entered correctly. Make sure spelling is correct.
Make sure that all components of the address are entered. Including the suite number is an apartment.
Make sure the address is registered and validated with the USPS. You can use this link to get contact information to the closest Address Management System: You can also use this link when all the above steps fail. If you contact the Address Management, they will be able to help look into why an email address is invalid.

If you have double checked with the customer and the address that is displayed is correct and they receive mail at that address, you can override the address right in Rocket Referrals. Once you override the error, Rocket Referrals will send the communication out. Please be aware that we do not refund cards that have been returned after the address has been overridden.

Pull up the customer's profile within Rocket Referrals > press the red Invalid button next to the address. Then, press the blue Override button.