At Rocket Referrals, we run each of your customers' email addresses past a third-party validation service. This makes sure the system doesn't send emails to invalid addresses, which can impact your email reputation. However, if you want to fix errors, you'll need to adjust the addresses yourself.

In this article, we'll show you two ways to check for invalid email addresses. Plus, we offer some directions for fixing these errors.

Where to find your invalid emails and mailing address report.

Click Settings on the left-nav menu.




Under Reports / Downloads, click Invalid Contact Emails and Mailing Address.



Clicking the link will send an email to your inbox with a download link for the file.


Interpreting your report.

The error is located in Column A.
The reason the error occurred is located in Column B.



Unsubscribe:
This error comes up when a customer receives an email from Rocket Referrals and chooses not to receive any more. Each of the emails sent from Rocket Referrals will include an unsubscribe link. Once a customer chooses to unsubscribe, all email communication will be stopped from going out to that customer. 

Server Rejected:
This means when Rocket Referrals sent an email to a customer, their server rejected the email.  This may be because your domain is marked as spam, the customer's inbox is full, or the customer's email company has a special filter. 

Incorrect Email Address:
This error comes up when the email address that is entered into Rocket Referrals has a spelling or punctuation typo.

Email Account Invalid:
This error comes up when our third-party service cannot validate an email account because of a typo or it doesn't exist.

Email Domain Invalid:
This error means the domain the email address is associated with is invalid. This could be due to a misspelling or the domain doesn't exist.


Alternative way of viewing invalid email addresses.

Click Communications on the left-nav menu.



If there is a red error sign under the Scheduled icon, this means the system recently tried and failed to send a card to a customer.


Select Scheduled.




Use the Errors filter to select Only errors.




Under Type, select the communication you'd like to review.

Hover over "Can't Send" and an error message will be displayed showing you what went wrong.



Steps you can take to correct email addresses with errors.

Make sure the email address spelling is correct. This includes the domain.
Check the customer doesn't have your email marked as spam.
Has the customer whitelisted rocketreferrals.com?
Verify that the customer's email inbox isn't full.