Sometimes you may find issues with your Hawksoft report such as missing data.  A good idea is to start by performing file maintenance on your Hawksoft account. It's a good way of 'organizing the books on the bookshelf' if you will. It scans suspenses, checks attachments and checks for critical errors. This task should be performed weekly. 

File Maintenance > Freshen Indexes

Check for any critical Errors, Data Integrity Errors or Warnings. If you find any call Hawksoft support at (866) 884-4680, Option 3.  Now, try rerunning your report and see if the issue has resolved itself.