Email communications sent to your clients via Rocket Referrals is sent on your behalf. Therefore, they will arrive in your client’s Inbox from the company or a user identified as the sender.

Within each email template you have the option of setting the email to be sent from:

The customer’s primary contact
The company
A specific user

This allows you to customize the sender of each piece of communication. For example, you could set welcome emails to always come from the president of the company - or set testimonial requests to come from the customer’s primary contact.

Please note: If your company is set as the primary contact for a client then email will be sent on behalf of the company.

Here is an example of an email sent to a client from your company:

Here is an example of an email sent to a client from a specific user:

The benefits of having email correspondence sent on your behalf are:

Significantly increases open and response rates
Clients instantly know who is contacting them
If clients reply to the email you will receive the response in your inbox

All email communication is based on templates that are set for each communication type. However, both templates and individual email correspondence can be edited to allow for further personalization by the user.

Rocket Referrals will schedule emails to only be sent on days and times proven to yield the highest open and response rates.

Each subscription of Rocket Referrals facilitates an unlimited amount of emails to be sent from your account.