Creating the list

Go to the Contacts tab from the left-nav menu



Click on New contact list



Set the list parameters to the following and click Save when done:

Check the box next to Don't remove contacts after they have been added to this list.

Contact type = Customer
Contact type = Prior Customer



Configuring communications to not send to clients on your Do Not Send list

Go to the Settings tab from the left-nav menu



Click Configure within the communication's module



Select the Options dropdown and click Configuration next to the communication you want to configure

You will need repeat this step for every communication you don't want that client to receive



Select your Do Not Send list from the Do not send to contacts on this list option and click Save




Adding a contact to your Do Not Send list

Search for a contact in the top-right



Select the Lists tab



Select your Do Not Send list from the Add to list dropdown