Summary

Outlines changes and activity in the account since the last activity summary

- Current Net Promoter Score
- Referrals tracked
- Active customers
- Communications Sent
- % of customers likely to recommend
- Testimonials gathered
- Facebook Likes received
- Detractors gained
- Negative Comments received



+ # Indicates a positive change in the last week

-/+ # indicates a negative change in the last week

Next Steps

Outlines items in the account that needs action taken

- Number of communications to approve in your Must Approve folder as well as any list communications waiting to be sent out
- Data issues such as: Duplicates or Unmatched Referrals
- Insufficient card balance
- Insufficient gift card balance
- Insufficient contact plan
- Error with the integration

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